Returns & Exchanges
E. Marinella is committed to your complete satisfaction; if you are not entirely pleased with your purchase, you may return or exchange items within 14 days of receipt. All returned products must be in their original, unused condition with all silk tags and signature packaging intact.
Initiate Your Request
Contact our client service team or log into your account to request a Return Merchandise Authorization (RMA) number within the 14-day eligibility window.
Prepare the Package
Place the items in their original blue presentation box and secure them inside a sturdy shipping carton, ensuring the RMA form is included inside.
Ship the Return
Affix the provided prepaid shipping label to the exterior of the package and drop it off at your nearest authorized courier location.
Quality Inspection & Refund
Once our artisans in Naples verify the condition of the return, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing